Customer Relationship Management

Leveraging on technology to help hotels improve the guest journey, save costs and nurture guest loyalty

An old saying in hotels is that “the customer is king”, but to truly serve customers well, you need to understand them on a deeper level. Our intelligent software gives you a 360-degree view of your customers, helping you to focus on market trends, enhance customer relationships, and make data-driven decisions.



CONVERT GUESTS INTO LOYAL GUESTS

From a guest profile comprising of key customer and historical data to revenue insights per customer. Our comprehensive system helps you build long-term customer loyalty and covers the critical facets of customer relationship management, enabling you to build customer intimacy and serve customers effectively.



CREATE TARGETED PROMOTIONS AND DIGITAL MARKETING ACTIVITIES

Maximize your conversation rates by intelligently tailoring your promotion and digital marketing activities to individual customers or distinctive customer segments. Utilize the business intelligence reports and analysis for accurate data-driven decision making, gaining insights from a regional perspective to the property level.



CREATE AN INTEGRATIVE GLOBAL LOYALTY PROGRAM

Nurture customer loyalty by integrating your loyalty program into MetaSphere’s Customer Relationship Management software. Gain instant access to customer data from loyal guests across your chain, manage reward redemptions, and loyalty program marketing more effectively.




Enter MetaSphere SMART Hotel Ecosystem

Our Customer Relationship Management software can come as a standalone system, or be seamlessly bundled together with other products from MetaSphere.




WHY OUR CUSTOMER RELATIONSHIP MANAGEMENT SOFTWARE?

  • A complete and interactive customer management solution.
  • Capacity to tailor promotion and targeted digital marketing activities.
  • Sales Account Management functionalities.
  • Functionalities for administering loyalty programs across hotels
  • Fully validated integration with OPERA
  • Available integration with other products from MetaSphere

CONTACT US

Do you have any questions about our products? Fill out the form below, and we will contact you as soon as possible.

Email Us

sales@metasphere.global